Refund and Returns Policy

The customer has the right to replace or return the product and refund its value within 14 days (of the date of

purchase incase receiving a wrong product only, and the customer must submit the purchase invoice in addition

to all belongings of the products and packaging of the product, also provided that the product is in the same

condition it was sold in.

After 14 days, the consumer is not entitled to request to replace or return the product and a refund its value.
The consumer is not entitled to request to replace or return the product and a refund its value in the promotionsperiod.

In the case of return, the order will be received from the customer after confirming the purchase invoice and

the status of the product, and the amount of the product will be refunded to the customer.

The customer will not have the right to claim the return of the product and refund its value if there is a difference

in the product’s condition between the time of delivery or receiving the product and the time of return; unless

the customer notifies Motul that there is a difference in the product within 24 hours from the time of delivery

or the time of purchasing by calling (over the phone 01211117007 or text us through WhatsApp or send us a

message on our Facebook page)

The amount is refunded to the customer in the same method of payment that the customer used to completion

of the purchase process with the customer incurring administrative expenses at a rate of (1.75%) of the value

of the product for the benefit of the electronic payment service providers.

In the case of installment, the amount will be refunded to the customer same method of payment that the

customer used to completion of the purchase process with the customer incurring administrative expenses at a

rate of (3%) of the value of the product for the benefit of the electronic payment service providers.

Join Our Distributors in Egypt With more than 300 distributor in Egypt